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Installation Support
We at Lumistar want you to be up and running as quickly as possible with your new investment in infrared technology. We like to hear the success stories as soon as we deliver so when our customers need support we are there to help.
Therefore, we offer installation consultation over the phone free of charge. Send pictures, a schematic, or simply describe your situation and we will assist in any way we can so that you are running your equipment with ease. On site installation assistance may also be arranged. Only provide the airfare expense and a qualified assistant will be there whenever you need us. We can't wait until you experience the productivity changing cameras that make your life easier and more profitable.
Repair Services
Superior Customer Service and Infrared Camera Support
Lumistar understands that your product is very important to you. To expedite servicing your product by a Lumistar expert service team member, you may begin the repair process by calling or sending an email to the service department. The Lumistar full in-house service team provides quality warranty and non-warranty repair.
Contact Lumistar Product Repair and Parts Department
Phone: 800-549-4109 ext. 2
Fax: 800-549-4109
Email: support@lumistarcorp.com
Hours: 7am – 3pm PST Mon – Fri
Send Equipment to Lumistar Directly
For service, please create a packing list for the items to be sent to Lumistar Service Labs and a brief description of the reason for repair.
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Send to: ATTN:
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Lumistar Labs
452 E Silverado Ranch Blvd, Unit 211
Las Vegas, NV 89183
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